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We are excited to announce the official launch of JB Connect. This exciting project has been years in the making and will bring all IT services and knowledge together in a one-stop shop to help you accomplish your business goals more efficiently.
What is JB Connect?
JB Connect is an IT service management system used to
- Enable you to open service tickets for services and products independently or to report problems or issues
- Provide updates in real-time on your open service requests
- Share information about IT hardware, software, and services
- Broadcast information about IT changes or disruptions
- Ensure help desk analysts get the necessary information for prompt issue resolution
- Offer you greater convenience.
These abilities will improve your satisfaction and help IT experts focus on problem resolution and service deployment.
For example, you won’t have to wait for a call ticket number after emailing the Help Desk with an issue or request. Instead, you’ll access the self-service portal, open a ticket, and have access to real-time updates for your service tickets. JB Connect will be the library for reference documents, policies, and procedures, such as those now saved in IT Information on the Judicial Insider.
Please look for more information on the implementation of JB Connect in the coming weeks and months!