In 2021, the Judicial Branch IT (JBIT) Department made the switch to JB Connect and transitioned away from the HelpDesk email service. JB Connect is an IT service management system used to:
- Communicate information about IT changes or disruptions as they happen, even if the network is down.
- Show the most up-to-date status of your open tickets (“Your Tickets”).
- Find solutions to help tickets quicker by sending them directly to the right team for resolution (“Report a Problem”).
- Simplify routine requests by gathering required information (“Request Services”).
- Make it easier to get help if you work from home.
- Share tips, how-to’s, and instructions (“Browse Solutions”).
- Offer you greater convenience.
The most common uses of JB Connect are placing help tickets, requesting new equipment or software, and reporting issues. To start any of these processes, login to your JB Connect account here: https://jbconnect.iowacourts.gov/support/home
Help Tickets
Once you logged into your account, click the “Your Tickets” icon. You will then see a red “New Ticket” button in the top right hand corner of the screen. Fill in the form you are taken to and your request will be reviewed and assigned to the correct department. You will receive a confirmation email for each ticket, as well as an email notification when your ticket status is updated or a message asking for more information is sent.
Report a Problem
To report an issue you are experiencing with a website or judicial branch-based online service, select the “Report a Problem/Ask a Question” icon. This will take you to a similar page as your Help Ticket request. Fill in the necessary information and you will receive an email notification when your ticket has been assigned and is pending.
Request Services or Items
If you need to update or add to your computer equipment or applications, select the “Request Services or Items” icon. This will take you to a page set up similarly to an online shopping experience. Click on your needed items or services and follow the prompts. You will find items ranging from HDMI adapters, printer supplies, keyboards, computer mouses, USB flash drives, facemasks and cleaning supplies, and so much more.